SHIPPING INFORMATION
Typical Order Timelines Include:
1 business day to process order.
1-2 business days to ship by whatever shipping method you choose.
Engraving adds 2-5 business days. Out-of-stock items can add 5-7 business days to order processing time. You will be notified if an item you ordered is not in stock.
Need it in a hurry? See the "Expedited Shipping" section below.
Standard Shipping:
We recommend USPS as your shipping method. Prices are usually flat fees listed upon checkout. Your tracking number typically will be emailed to you once your package ships, although USPS does not always offer this option. You can ship by Priority Mail through the US Post Office, and shipping costs are calculated via product weight.
Oversize/heavy items can incur additional shipping charges due to excessive weight.
Expedited Shipping:
Shipping: Need it in a hurry? Please call us at (760) 809-2436 to double check stock and to inquire about UPS Next Day Delivery or FEDEX Next Day Delivery. Typical charges are $10-$15 for 2 day and $25-$30 for Overnight on small items.
Returns / Guarantee:
We want you to know that if you are not 100% completely satisfied with your order, you may return or exchange the merchandise pursuant to our refund and exchange policy. Items without personalization can be returned within 30 days of purchase as long as they are in new condition in original packaging. Shipping charges are not refundable.
Engraving is an irrevocable procedure that cannot be undone and as such is to be considered a Special Order which cannot be cancelled, returned or exchanged.
Important Information
• All text is centered and justified within the inscription area. Initial(s) are centered where located.
Changes/Corrections
• Please double check for spelling, punctuation and capitalization errors before submitting your order. If you realize you have made an error, call or FAX us right away to make a correction. We may or may not be able to catch this once the order leaves billing and goes to production/shipping warehouse. A change fee of $10-$20 may apply. If an order has already been processed, we may not be able to note your correction and your order will ship as you originally ordered.
FAX (760) 929-8053 or CALL (760) 809-2436
• Place Special Requests or Deadlines in the "Comments" box in page 2 of check out.
• Engraving is an irrevocable procedure that cannot be undone and as such is to be considered a Special Order which cannot be cancelled, returned or exchanged.
• California sales tax is added to orders that ship within California.
KaisIsland.com reserves the right to make minor changes for proper wording, spelling, punctuation, capitalization, placement and spacing when necessary for the most pleasing appearance. If your selections are not appropriate for the area chosen we will email you with our recommendations.
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